General Terms of Service (GTC)

for renting the apartments in Hupfmühle in St.Wolfgang

February 9, 2025

1. Conclusion of contract (rental agreement)

With the binding booking of an apartment, which can be made via the Internet, but also in writing or by telephone, a corresponding contract is concluded between the tenant – hence referred to as guest – and the landlord. The contract becomes effective when all the required information is available and the lessor has confirmed the booking in writing. The contractual relationship is deemed to be canceled if – as formulated in point 2 – the payment deadlines are not met.

2. Payment deadlines

To confirm your reservation, an advance payment of 50% of the total price of the reservation must be transferred within 14 days of receipt of the booking, but no later than 30 days before the planned arrival. The remaining amount can be transferred up to 14 days before your arrival. If the reservation is made less than 30 days before scheduled arrival, the entire rental price must be transferred immediately. Please note that the reservation will automatically lose its validity if the deposit amount has not been credited to the account by the specified date. The bank details can be found in the reservation confirmation, which you will receive by email after the booking has been made.

3. Moving into the rental property (arrival)

The tenancy begins on the day of arrival with the takeover of the apartment or room from 3 PM and ends on the last day, unless otherwise agreed, at 10:30 AM. Different times can be requested from the landlord if required.

4. Key

On the day of arrival, the keys for the rental property will be handed to you after the booking confirmation has been presented. Please let us know if you will be arriving outside of the check-in times.
The loss of a key must be reported immediately to prevent unauthorized access.

5. Departure

On the day of departure, unless otherwise agreed, the holiday apartment must be returned in a proper, clean condition (excluding final cleaning) by 10:30 AM, in accordance with the agreements and the stipulations of the house rules. Doors and windows are to be closed. All room cards are to be handed over personally. The landlord or their agent has the right to carry out a detailed inspection.

6. Contractual partner

The rental property is only made available for the contractually agreed persons according to the booking. Subsequent changes require the landlords written permission. This applies in particular to overnight stays by other people. In the event of non-compliance, the landlord is entitled to expel the persons not listed in the booking from the holiday apartment. Incidentally, violations can give rise to any claims for damages.

7. Pets

Bringing pets is not permitted.

8. Usage rules

Smoking is not permitted in the holiday apartments or in the building.

9. Maintenance of the apartments

The guest agrees to treat the rented rooms and their inventory with care and to protect them from any damage. The guest must compensate for any damage to the holiday home and the residential property or any shortages in inventory during the rental period, unless it can be proven that the guest or the accompanying persons are not to blame for the damage or the shortage. The guest must notify the landlord immediately of any findings regarding the incompleteness of the inventory or existing or existing defects in the rental property, otherwise the landlord is entitled to claim compensation based thereon.

10. Obligations of the landlord

With the effective conclusion of the contract, the landlord is obliged to provide and hand over the rental property in accordance with the contract. If, despite all due diligence on the part of the landlord or due to circumstances beyond the control of the landlord (storms, fire, explosion, damage to the house, vandalism, etc.) the holiday home cannot be used by the guest as agreed, the landlord is only liable for the amount of the agreed and paid rental price. The landlord is not liable for damage that lies outside his area of responsibility, in particular during construction work (including road works) in the neighborhood.

11. Reversal of the contract

In the event of withdrawal, the guest has to pay the landlord a reimbursement of expenses / loss compensation.

The receipt of the written declaration of withdrawal by the landlord is decisive for the cancellation period (email is sufficient). The premature departure of the guest, which is to be reported to the landlord, does not entitle him/her to assert claims for repayment or compensation. In this case, too, the guest owes the agreed rent. If the guest withdraws from the contract and at the same time provides a person who declares in writing that they will accept the agreed conditions, the landlord will issue a new booking confirmation.

Cancellation conditions in the event of cancellation

within 24 hours of receipt of the booking:

free of charge

up to 1 month before the planned arrival:

free of charge

up to 14 days before the planned arrival:

cancellation fee 50% of the total price

less than 3 days before the scheduled arrival or in the event of no-show:

cancellation fee of 100% of the total price

If you are unable to travel due to a personal illness, please clarify with any travel insurance you may have taken out (included with some credit cards) whether this will cover the cancellation fee, we will invoice you for the cancellation fee.

12. House rules

The house rules laid out in the holiday apartments are part of the general terms and conditions. For the use of Internet access via WLAN, the „WLAN – usage rules“ in the appendix must also be taken into account.